

EZIELTS
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SECTION 1
Questions 1-13
Questions 1-4
Read the information onThe Medicine in the passage below.
Do the following statements agree with the information in the passage?
In boxes 1—4 on your answer sheet write
YES if the statement agrees with the information
NO if the statement contradicts the information
NOT GIVEN if there is no information about this in the passage
Example;
You must shake the bottle before take the medicine Answer
YES
1 You should lie down after you have taken the medicine.
2 You must stop taking the medicineif your eyesight is affected.
3 You must stop taking the medicine when you feel better.
4 This medicine is suitable for a pers on of any age.
Questions 5-9
Look at the notice below.
Using NO MORE THAN THREE WORDS AND/OR A NUMBER answer the following questions.
Write your answers in boxes 5-9 on your answer sheet.
Example
What has been found in someFancy Foods products? Answer
pieces of metal
5 Where can you find the batch number on the jars?
6 How much will you receive for an opened jar of contaminated Chicken Curry?
7 If you have eaten Chicken Curry from a jar with one of the batch numbers listed, whom s hould
you contact?
8 What information do they ask you to provide about the jar of Chicken Curry you ate?
9 What is the maximum reward FancyFoods is offering for information about who contaminated
their product?
Questions 10-13
Look at the extract from a brochure on the following page.
From the list of headings below, choose the most suitable headings for Sections C-F.
Write the appropriate numbers i-viii in boxes 10-13 on your answer sheet.
Example
Section A Answer
vii
10 Section C
11 SectionD
12 SectionE
13 SectionF
Section A
Have you ever wanted to buy a small bedside table? Or a dinner table for 20 people?If youwant it, we’ve got it! FabulousFurniture has Australia’s widest choice offurniture.
Section B
If you visit aFabulousFurniture store, you can have your furniture- right now- using our FabulousFurni tureCredit Card. When you see something you really want, you can have it straight away, and pay later.
Section C
Unlike most cards, the Fabulous FurnitureCredit Card offers a full 60-day interest-freeperiod oneveryFabulouspurchase- no matter when you make your purchase. This leaves you with more money to spend on other things.
Section D
•You may chooseto paythe full amount within 60days. In this case, youpay no interest.
•You may spread your payments over a longer period. In thi s case, interest will be charged after the ini tial 60-day interest-freeperiod.
Section E
Appli cation is absolutelyfree! Nor are there any annual f ees or administration fees. Just fill in the application f orm and bring it to your nearest Fabulous Furniture store. Your application willbe processed promptly and you canbegin making purchases immediately after your application is approved.
Section F
We have stores in every major city, so you’re never f ar away from aFabulous Furniture store.For our addresses, just check in your local telephone di rectory.
SECTION 2
Questions 14-27
Questions 14-17
Read the notice on the following page about Student Clubs and Societies.
The notice has f our main paragraphs A-D.
Choose the most suitable heading for each paragraph from the list of headings below.
Write the appropriate numbers i-x in boxes 14-17 on your answer sheet.
List of Headings
i English Society
ii Education Club
iii Film Appreciation Society
iv Drama Society
v Music Club
vi Games Society
vii Women’s Club
viii Debating Club
ix United NationsStudent Club
x Technical Students’ Club
Questions 18 and 19
Using NO MORE THAN THREE WORDS, answer the following questions.
Write your answers in boxes 18 and 19 on your answer sheet.
18 How do you let the CAS President know you are interested in joining a club?
19 How often is the CAS Ball held?
STUDENT CLUBS AND SOCIETIES
Desperate to find friends with common interests?
Urgently in need of student contacts around college?
Looking for different cultural and religious experiences?
Wanting some good discussion?
Don’t look any further!
JOIN A CLUB ORSOCIETY AND HAVE FUN!
A...... ........... .......... .......... ........... .......... .......... ..
This club was firststarted by a group of friends who enjoyed going to the cinema. When our trips became more frequent we realised that there must be others who also shar ed our love of movies. This club is for those people. Membership gives wide access to other
activities like basketball and football as well as barbecues and other social functions. We don’t just enjoy movies.
B..... ........... .......... .......... .......... ........... .......... ...
The association has many opportunities to debate and we are a non-political unbiased international organisation which aims to promote international awareness on campus. We establish links and access to the organisation’s ag encies and other internationalist
organisations and their r esources. Our plans this y ear include discussion groups, guest speakers and to build a model of the UN General Assembly.
C..... ......... ......... ......... ......... ......... ......... ......... ..
Whether for fun or debating experience, we discuss everything from personal experience, future society or feminism. This year we plan an internal competition, weekly debates and beginners’ lessons as well as chances to compete nationally. Whether it be to improve your verbal or social skills the society provides both!
D..... ..................... .......... ............................... ...
Want to be a moviestar? Then go somewhere else! On the other hand, want to work really hard for great rewards? Then come and join the club where interesting theatre is created. We usually put on three productions each y ear. So if you like to write, paint, act, direct or do anything in the theatr e, come and put your name down with us.
If you are interested in joining any of these clubs, you can leave a message for the
President at the CAS Office in theStudent Union Building.
And don’t forget the CAS Ball is an annual event!
This year it’s beingheld on 22 December!
Questions 20-27
It is possible for some students in Higher Education in Britain to borrow money through a government scheme. These loans are called ‘student loans’ and are described in the passage on the following page.
Read the passage and answer Questions 20-2 7 below.
In boxes 20-27 on your answer sheet write
YES if the answer to the question is ‘yes’
NO if the answer to the questions is ‘no’
NOT GIVEN if the information is not given in the passage
Example
I’m a full- time student at a local colledge of Higher Education.
I already get a standard maintenance grant.
Does this mean I’m not eligible for a student loan? Answer
NO
20 I’m taking a month’s cookery course at a local college. It’s a private catering college. I’m going a couple of evenings a week, after work. I get a diploma at the end of it. Can I get some help with a student loan?
21 I’m starting a foundation course in September. It’s full time and af ter a year I hope to get on to a degree course. The fees for the actual course are being paid for by my Local Authority. Am I eligible for a student loan?
22 I finish my first degree in July. I’ve got a place on a Postgraduate Certif icate in Education course to s tart in September. Will the Local Authority pay the tuition fees for this course?
23 Now all her children are grown up my mother says she’d like to finish the studies she was forced to give up earlier in life.She’s 48 now and her course is full-time for a year. Is she too old to get a student loan?
24 I’ve already been given a small scholarship to cover some of my tuition fees. Can I still get a student loan?
25 I’m actually staying with my aunt while I’m at college. Will theStudent Loans Company want to know how much she earns?
26 I owed the bank rather a lot of money a few years ago. It’s all paid back now but they won’t lend me any more. Will this
disqualify me from getting a student loan?
27 I took a course a couple of years ago, got a s tudent loan, but had to withdraw half-way through. I’ve kept up all my payments on my loan. Am I eligible for a second loan?
The Government has beenfunding a loans scheme for students in Higher Education since September 1990.
These loans are available as a ‘top up’ to the standard grant. Although the loan is intended to supplement the grant for living costs, eligibility for a student loan is not restricted to those who receive a maintenance grant.
The decision whetheror not to take the loan is yours.
Eligibility
You are eligible for a student loan if you are a UK resident and are attending afull-time Higher Education course, below postgraduate level, or a Postgraduate Certificate in Education course, provided you start your course before your 50th birthday.
Fulltime courses last at least one academic year and include sandwich courses which combine time at col lege with time spent in a workplace.
Eligible courses are offered by colleges, universities, the Scottish grant-aided colleges and other publiclyfunded institutions providing Higher Education courses.
In general, eligible courses include first degree courses or their equivalents and any other coursesfor which your Local Authority will pay your tuition fees.
Your financial circumstances
Students who want loans are not ‘means tested’ or ‘credit vetted’ - all those eligible wi ll obtain a loan. This means that:
• The amount of your maintenance grant or tuitionfees does not matter.
• Other income, if any, is not taken into account.
• Any previous student loans are not taken into account.
• The incomeof your parents, spouse, partnerorother relatives is not taken into account.
• Your previousfinancial record is not a consideration.
When to applyfor a loan
If you would like more information on how to applyfor a student loan in readiness for your entry to Higher Education in Autumn 2003,
then you should contact The Student Loans Company fromJune 2003 onwards.
Once in Higher Education, you can apply for a loan at any time in the academic year.
SECTION3
Questions 28-40
Look at the passage below.
FIRST IMPRESSIONS COUNT
A Traditionally uniforms were — and for some industries still are — manufactured to protect the worker. When they were first des igned, it is also likely that all uniforms made symbolic sense - those for the military, for example, were originally intended to impress and even terrify the enemy; other uniforms denoted a hierarchy - chefs wore white because they worked with flour, but the main chef wore a black hat to s how he supervised.
B The last 30 years, however, have seen an increasing emphasis on their role in projecting the image of an organis ation and in uniting the workforce into a homogeneous unit —particularly in ‘customer facing" industries, and especially in financial services and retailing. From uniforms and workwear has emerged ‘corporate clothing’. "The people you employ are your ambass adors ," says Peter Griffin, managing director of a major retailer in the UK. "What they say, how they look, and how they behave is terribly important." The result is a new way of looking at corporate workwear. From being a
simple means of identifying who is a member of staff, the uniform is emerging as a new channel of marketing communication.
C Truly effective marketing through visual cues s uch as uniforms is a subtle art, however. Wittingly or unwittingly, how we look sends all sorts of powerful subliminal messages to other people. Dark colours give an aura of authority while lighter pastel shades suggest approachability. Certain dress s tyle creates a sense of conservatism, others a sense of openness to new ideas. Neatness can s uggest efficiency but, if it is overdone, it can spill over and indicate an obsession with power. "Ifthe company is selling quality, then it must have quality uniforms. If it is selling style, its unif orms must be stylish. I f it wants to appear innovative, everybody can’t look exactly the same. Subliminally we see all these things ," says Lynn Elvy, a director of image consultants House of Colour.
D But translating corporate philosophies into the right mix of colour, style, degree of branding and unif ormity can be a fraught process . And it is not always successful. According to Company Clothing magazine, there are 1000 companies s upplying the workwear and corporate clothing market. Of these, 22 account for 85% of total sales - £380 million in 1994.
E A successful uniform needs to balance two key sets of needs. On the one hand, no uniform will work if staff feel uncomfortable or ugly. Giving the wearers a choice has become a key element in the way corporate clothing is introduced and managed. On the other, it is pointless if the look doesn’t express the bus iness’s marketing strategy. The greatest challenge in this respect is time. When it comes to human perceptions, first impressions count. Customers will size up the way staff look in just a few seconds,
and that few seconds will colour their attitudes from then on. Those few seconds can be so important that big companies are prepared to invest years, and millions of pounds, getting them right.
F In addition, some uniform companies also offer rental services. "There will be an increasing specialisation in the marketplace," predicts Mr Blyth, Customer Services Manager of a large UK bank. The past two or three years have seen consolidation. Increas ingly, the big suppliers are becoming ‘managing agents’, which means they offer a total service to put together the whole complex peration of a company’s corporate clothing package - which includes reliable sourcing, managing the inventory, budget control and distribution to either central locations or to each s taff member individually. Huge inves tments have been made in new systems, information
technology and amassing quality assurance accreditations.
G Corporate clothing does have potential for further growth. Some banks have yet to introduce a f ull corporate look; police forces are researching a complete new look for the 21st century. And many employees now welcome a company wardrobe. A recent
survey of staff found that 90 per cent welcomed having clothing which reflected the corporate identity.
Questions 28-33
The passage First Impressions Count has seven paragraphs A—G.
Which paragraphs discuss the following points?
Write the appropriate letters A-G in boxes 28-33 on your answer sheet.
Example
the number of companies s upplying the corporate clothing market Answer
D
28 different types of purchasing agreement
29 the original purposes of uniforms
30 the popularity rating of staff unif orms
31 involving employees in the selection of a uniform
32 the changing significance of company uniforms
33 perceptions of different types of dress
Questions 34-40
Do the following statements agree with the views of the writer of the passage?
In boxes 34-40 on your answer sheet write
YES if the statement agrees with the writer’s views
NO if the statement contradicts the writer’s views
NOT GIVEN if it is impossible to say what the writer thinks about this
34 Uniforms were more carefully made in the past than they are today.
35 Uniforms make employees feel part of a team.
36 Using uniforms as a marketing tool requires great care.
37 Being too smart could have a negative impact on customers.
38 Most businesses that supply company clothing are successful.
39 Uniforms are best selected by marketing consultants.
40 Clothing companies are planning to offer financial services in the future.
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ANSWERS;
Section 1, Questions 1-13
1 NO //N
2 YES //Y
3 NO //N
4 NO //N
5 (on the) bottom (of jar)
6 $5 // five dollars
7 (company’s) retailing manager
8 place of purchase
9 $50,000
10 ii // Save money by not paying interest
11 ill Payment options
12 vi//Applying for a card
13 v // Location ofstores
Section 2, Questions 14-27
14 iii // Film Appreciation Society
15 ix // United Nations Student Club
16 viii // DebatingClub
17 iv // Drama Society
18 leave (a) message
19 annually // once a year // every year // each year
20 NO //N
21 YES //Y
22 NOT GIVEN // NG
23 NO //N
24 YES //Y
25 NO //N
26 NO //N
27 YES//Y
Section 3, Questions 28-40
28 F
29 A
30 G
31 E
32 B
33 C
34 NOT GIVEN // NG
35 YES //Y
36 YES //Y
37 YES //Y
38 NO //N
39 NOT GIVEN // NG
40 NO // N
The Medicine
• This medicine must betakenasdirected.
• Before using, shake thebottle.
• Dose: 50mlto betaken twicedaily after the midday and
evening meals.
Instructions:
• Do nottakethismedicine onan empty stomach or
immediately before l ying down.
• If anyof thefollowing occur, discontinuetakingthe
medicine and contact yourdoctor: dizziness, vomiting,
blurred v ision.
• This medicine is not av ailablewithout a prescription and
is not suitablefor childrenunder5 years.
• Once you have begun to takethis medicine you must
continueto take it untilthebottle isempty, unlessadvised
otherwise by your doctor.
• Only one course of this medicine shouldbe taken ina
period of sixmonths.
• Expirydate: 16 February, 2004
IMPORTANT NOTICE: PRODUCT RETURN
Fancy Foods wishesto informthe publicthat piecesof metal have been found in some jarsof Fancy
FoodsChickenCurry (Spicy). The batches of the Jars invol ved have numbers from J6617 to
J6624.The batch number isprinted onthe bottom of each jar.
If you have any jars with these batch numbers, please return them (preferabl y unopened)tothe
supermarket where you purchased them. You canalso returnthem to thefactory (Fancy Foods
Retailers, Blacktown). Fancy Foodswillpay$10 foreach jar returned unopenedand $5 foreach jar
already opened.
No payment willbe made forempty jars, which donot need tobe returned. However,the company’s
RetailingManager willbe interested tohear from peoplewho have consumed chicken curry from any
of the above batch numbers. In particular, it willbehelpful if they can gi ve informationabout the place of purchase of theproduct.
Jarsof Fancy Foods Chicken Curry (Coconut) and Fancy FoodsChicken Curry (Mango)have not
been affected anddo not need to be returned.
REWARD
Fancy Foods willpay a reward of SI0,000 to $50,000 for informationwhich leadsto the convictionof
any person found guiltyof placing metalpieces in itsproducts. If you have such information, please
contact the CustomerRelationsManager, Fancy Foods Retailers, Blacktown.
List of Headings
i Payment options
ii Save money by not paying interest
iii Choosing your style of furniture
iv Free advice on furnishing your home
v Location of stores
vi Applying for a card
vii Ordering furniture from home
viii A wide range of furniture
14 Paragraph A
15 Paragraph B
16 ParagraphC
17 Paragraph D
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