EZIELTS

(Passage 1)

Advice for Employees

 

 

Safe computer use

 

 

 

Most people suffer no ill-effects from using VDUs (Visual Display Units) as they don’t give out harmful levels of radiation and rarely cause any kind of skin complaint. If you do suffer ill-effects, it may be because of the way you’re using the computer and this can be avoided by well-designed workstations. When working at a VDU, make sure you keep a good posture and that your eyes are level with the screen.

 

Under health and safety regulations your employer should look at VDU workstations, and reduce any risks by supplying any equipment considered necessary (e.g. a wrist rest). They should also provide health and safety training. This also applies if you’re working at home as an employee and using a VDU for a long period of time. There is no legal limit to how long you should work at a VDU, but under health and safety regulations you have the right to breaks from work using a VDU. This doesn’t have to be a rest break, just a different type of work. Guidance from the Health and Safety Executive (HSE) suggests it’s better to take frequent short breaks but if your job means spending long periods at a VDU, for example as in the case of data input, then longer breaks from your workstation should be introduced.

 

If you’re disabled, your employer's duty to make reasonable adjustments for you may mean that they will provide you with special computer equipment. You can also get advice and maybe help with paying for equipment from the local job centre. Studies haven’t shown a link between VDU use and damage to eyesight, but if you feel that using a VDU screen is making your eyes tired, tell your employee safety representative. You have the right to a free eyesight test if you use a VDU a lot during work hours. If you’re prescribed glasses your company must pay for them, provided they’re required in your job.

 

If you have any health problems you think may be caused by your VDU, contact your line manager. He/she has a duty to consult you on health and safety issues that affect you, and should welcome early reporting of any issue.

 

 

 

Questions 1-6

 

Complete the sentences below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 1-6 on your answer sheet..

 

 

1 It is unusual to get a .................... as a result of using computers.

2 Employers may be required to provide you with items such as a .................... to use while at work.

3 If your job involves tasks such as ...................., the advice from the HSE may not apply.

4 Financial assistance in the case of special requirements may be available from the .....................

5 The company is obliged to cover the cost of .................... if you need them while working.

6 Any concerns about the effect of using a VDU on your general well-being should be reported to .....................

 

 

 

 

 

 

New Passage

 

 

 

                  Careers with

 

 

KIWI AIR

 

 

 

Flight Attendants – Recruitment and Training Process

 

 

Recruitment

 

 

The position of Flight Attendant is one of prestige and immense responsibility. Recruitment is conducted according to operational demands and there can be periods of up to 12 months where no new intake is required. However, applications are always welcomed.

 

After you submit your initial application online, the Kiwi Air HR Services Team review the details you have provided. Candidates whose details closely match the requirements of the position are then contacted via email advising that their application has progressed to the next stage of the recruitment process. Potential candidates are then asked to attend a Walk-In Day. This could occur several weeks or months after the original application has been submitted depending on current needs.

 

The Walk-In Day consists of a brief presentation about the role and a short interview. Candidates who are successful on the Walk-In Day are notified within 10 days and invited to attend an Assessment Centre. Please note that candidates are required to pass a swimming test before attending the Assessment Centre. At the Assessment Centre, candidates attend an interview as well as participating in a number of assessments. Verbal references are then requested, and candidates attend a medical check.

 

At times, there may not be a need to recruit for Flight Attendant positions. However, the company continuously maintains a ‘recruitment pool’ of those who have completed the Assessment Centre stage. These candidates are contacted when a need for Flight Attendants is established, and attend a full interview before a decision is made on whether to extend an offer of employment. 

 

Due to the volume of applications received, Kiwi Air is not able to offer verbal feedback to candidates at any stage of the recruitment process. Unsuccessful candidates may reapply at any time after 12 months from the date at which their applications are declined. 

 

 

Training

 

 

Upon being offered a role as a trainee Flight Attendant, a 5-week training course is undertaken at our Inflight Services Training Centre in Auckland. This covers emergency procedures, customer care and service delivery, and equipment knowledge. To successfully complete the course, high standards must be attained and maintained in all subjects.

 

 

 

 

Questions 7-13

 

 

Complete the table below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 7-13 on your answer sheet.

 

 

 

Candidates go online to complete their .....................

 

 

 

Suitable candidates are then invited to come to a .....................

 

 

 

After having satisfactorily completed a ...................., successful candidates will then go to an Assessment Centre.

 

 

 

Kiwi Air then asks for .................... and candidates are required to undergo a medical check.

 

 

 

If there is no immediate need for flight attendants, successful candidates are put into a .....................

 

 

 

When the need arises, these candidates will then be given a ...................., after which they may be offered a job.

 

 

 

On starting the job, a 5-week training programme is given which includes how to look after passengers and what to do in an

 

.....................

 

 

 

 

 

 

 

New Passage

 

 

 

Australia

 

 

Domestic travel

 

 

 

Have you ever travelled to another part of your country and stayed for a few days? Travel within one's own country is popular throughout the world. And, according to a survey carried out in Australia in 2002, travellers are tending to spend more and more money on their holidays.

 

 

The Domestic Tourism Expenditure Survey showed that domestic travellers – those travelling within the country – injected $23 billion into the Australian economy in 2002. As a result, domestic tourism became the mainstay of the industry, accounting for 75 per cent of total tourism expenditure in Australia. International tourism, on the other hand, added $7 billion to the economy. Overall, in present dollar terms, Australians spent $7 billion more on domestic tourism in 2002 than they did when the first survey of tourist spending was completed in 1991.

 

 

Thus, tourism has become one of Australia's largest industries. The combined tourist industry now accounts for about 5 per cent of the nation's gross domestic product, compared with agriculture at 4.3 per cent and manufacturing at 8 per cent. Tourism is therefore an important earner for both companies and individuals in a wide range of industries. For example, the transport industry benefits from the extra money poured into it. Hotels spring up in resort areas to provide accommodation, and the catering industry gains as tourists spend money in restaurants. The retail sector benefits as well, as many tourists use their holidays to shop for clothes, accessories and souvenirs.

 

 

In most countries, the land is divided into different political areas. Australia is divided into six states and two territories. Since people travel for different reasons, there are significant differences in the length of time people stay in different locations and in the amount they spend while there.

 

 

In 2002, Australian residents spent $8.4 billion on day trips and almost twice that amount on trips involving at least one night away from home. In that year, a total of 45 million overnight trips were made in Australia. Of these, 14.9 million were spent in New South Wales, 10.3 million were spent in Queensland, and 9.2 million were spent in Victoria. Fewer nights were spent in the other states, with 3.7 million in South Australia, 1.5 million in Tasmania and 5 million in Western Australia. Despite the popularity of destinations such as Ayers Rock and Kakadu National Park, only 0.4 million overnight stays were recorded in the Northern Territory.

 

 

New South Wales, Queensland and Victoria attracted the greatest tourism revenue, with $5.2 billion, $5.1 billion and $3.3 billion spent there respectively. The average expenditure for trips was $395 per person, with accommodation the biggest expenditure, followed by meals and fuel. The survey also showed that costs were higher for inter-state travellers, who each spent an average of $812 per trip compared with $255 for those who travelled within one state. Trips to the Northern Territory were the most expensive, followed by Queensland, with South Australia and Victoria the least.

 

 

Comparing the costs of trips for different purposes, the survey found that business trips were the most expensive because they were more likely to involve stays in commercial accommodation. Trips taken for educational reasons – to visit universities, museums etc. – were also expensive, especially as they usually required inter-state plane tickets. Family holidays lay in the medium range, with transport and fares contributing to the cost, but adventure parks the major expense. But while visits to friends and relatives were the least expensive – due to lower accommodation, food and transport costs – these travellers spent most on shopping.

 

 

The survey also estimates that Australians made 253 million day trips in 2002, visiting parks, beaches and city attractions. The largest expenses were petrol costs (averaging $10 per day trip), followed by meals, souvenirs and entry fees. Day trips tended to cost the most in the Northern Territory, while South Australia was the cheapest. Overall, the survey found that men travelling alone spent more than any tourist group. In particular, men spent more on transport and meals. Women travelling alone spent the most on clothes, while souvenirs were bought more often by families than by other tourists.

 

 

The challenge for the tourism industry now is to encourage Australians to continue spending money on travel and, if possible, to increase the amount they spend.

 

 

 

Questions 14- 16

 

 

 

Complete the table below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 1-3 on your answer sheet.

 

 

Industries that benefit from tourism

 

 

 

     transport

14 ....................

15 ....................

16 ....................

 

 

 

Questions 17-20

 

 

 

Complete the sentences below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 17-20 on your answer sheet..

 

 

17 The state or territory in which the highest number of overnight trips was made was .....................

18 The state or territory in which the lowest number of overnight trips was made was .....................

19 People travelling from state to state spent more than those travelling .....................

20 The TWO cheapest states or territories to travel to were .................... and .....................

 

 

 

Questions 21-24

 

 

Complete the table below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 21-24 on your answer sheet.

 

 

 

Major expenses for different trips

 

                                                                    Purpose of trip                            Major expense

 

 

                                                                   business                                      accommodation

 

 

                                                                   education                                      21 ....................

 

 

                                                                   family holiday                                22 ....................

 

 

                                                                   visiting relatives                            23 ....................

 

 

                                                                   day trips                                       24 ....................

 

 

 

 

 

Questions 25 and 26

 

 

Complete the sentences below.

 

Choose NO MORE THAN THREE WORDS from the text for each answer.

 

Write your answers in boxes 25 and 26 on your answer sheet..

 

 

25 The category of people who spent the most on travel in Australia in 2002 were .....................

26 The category who spent the most on souvenirs were .....................

 

 

 

(New Passage Advertisements)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Questions 27- 30

 

 

 

Look at the abov five advertisements, A-E.

 

 

Answer the questions below by writing the correct letters, A-E, in boxes 27-30 on your answer sheet.

 

 

1 Which TWO advertisements mention entry requirements? 

2 Which TWO advertisements say what you will have achieved by completing the course? 

3 Which TWO advertisements mention being run by professionally trained teachers? 

4 Which advertisement indicates that it doesn't matter how old you are? 

 

 

 

 

 

Questions 31-34

 

 

 

Look at the box "F" above and classify the types of extinguishers which should be used on fires in the following situations.

 

Answer the questions below by writing the correct letters, A-E, in boxes 31-34 on your answer sheet.

 

Write;    

 

     A    if only cream or black should be used

     B    if only cream or red should be used

     C    if only blue or black should be used

     D    if only cream, red or blue should be used

     E    if only red or black should be used

 

 

 

Write the correct letter, A-E, in boxes 31-34on your answer sheet.

 

NB You may use any letter more than once.

 

 

31 a plug in its socket 

32 a large industrial oil spill 

33 a frying pan of cooking oil on an electric cooker 

34 the edge of a curtain 

 

 

 

 

Questions 35- 40

 

 

Look at the Box "G" above and answer the following questions;

 

 

Do the following statements agree with the information given in Reading Passage 1?

 

 

In boxes 35-40 on your answer sheet, write

 

TRUE               if the statement agrees with the information

FALSE             if the statement contradicts the information

NOT GIVEN     if there is no information on this

 

 

35 Office managers must work from 8.30 am to 5 pm with one hour for lunch.  

36 All employees must work between 9.30 am and 4 pm, except for lunch time.  

37 The building shuts at 5 pm.  

38 All employees who are not office managers are paid overtime if they work later than 5 pm.  

39 Office managers are paid extra money for working at weekends.  

40 It is possible to have a two-week holiday in summer and a two-week holiday in winter.  

 

 

 

 

 

--------------------------------------------------------------------------------The End of Test-----------------------------------------------------------------------

 

 

 

 

 

 

Answers;

 

 

 

1. skin complaint

2. wrist rest

3. data input

4. (local) job centre.

5. (your) glasses

6. your line manager.

 

 

 

 

 

7.  (initial) application(s).

8.  Walk-In Day.

9.  swimming test

10. verbal references

11. recruitment pool.

12. full interview

13. emergency

 

 

14. accommodation / hotels

15. catering / restaurants

16. retail

 

17. New South Wales.

18.(the) Northern Territory.

19. within one state.

20. South Australia and Victoria.

 

21. (inter-state) plane tickets

22. adventure parks

23. shopping

24. (petrol) costs

 

25. men (travelling/travelling alone).

26. families.

 

 

 

27. A (and) E

28. B (and) D

29. C (and) D

30. D

 

 

 

31. c

32. A

33. C

34. D

 

 

35. F

36. T

37. F

38. NG

39. F

40. T